Contact Us
We're here to help. Choose the best way to reach us based on your needs.
General Support
Questions about your account, billing, or using the service
hello@forzafed.comResponse within 48 hours
Privacy & Legal
Data requests, privacy concerns, or legal enquiries
hello@forzafed.comResponse within 30 days
Frequently Asked Questions
How do I cancel my subscription?
You can cancel anytime from the Settings page in your dashboard. Navigate to Settings → Billing → Manage Subscription. Your access continues until the end of your current billing period.
Can I upgrade or downgrade my plan?
Yes! You can change your subscription tier anytime from the Settings page. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.
What if I run out of plans before the month ends?
You can upgrade to a higher tier anytime to get more monthly plans. The upgrade is prorated, so you only pay for the remaining days in the current billing period.
How do I delete my account and data?
Go to Settings → Account → Delete Account. This will permanently delete all your data within 30 days. Make sure to export any plans you want to keep before deleting.
Is my client data secure?
Yes. We use industry-standard encryption, row-level security policies, and secure third-party processors (Supabase, Stripe). All data is encrypted in transit and at rest. See our Privacy Policy for details.
Do you offer refunds?
Subscriptions are non-refundable after the billing period starts. However, we offer refunds for technical issues, duplicate charges, or charges after cancellation. See our Terms of Service for full details.
Support Hours
Standard Support: Monday - Friday, 9am - 5pm GMT
Priority Support (Pro & Agency): Extended hours with faster response times
Emergency issues affecting service availability are handled 24/7.
Before You Contact Us
To help us assist you faster, please include:
- Your registered email address
- A clear description of the issue or question
- Screenshots (if applicable)
- Steps to reproduce the problem (for technical issues)
- Browser and device information (for technical issues)